Return and refund policy

1. Quality Commitment

At MAXMAKE, we are committed to delivering high-quality, reliable CNC products. We offer a 30-Day Return Guarantee for our machines. However, given the heavy nature of CNC equipment and international logistics complexities, please read our policy carefully before initiating a return.

2.Order Cancellation & Interception

• Before Shipment: Orders can be canceled for a full refund if the cancellation request is made before the item has been shipped (i.e., before a tracking number is generated).

• In Transit (After Shipment): Once an order has been shipped or hand-over to the carrier, it cannot be canceled.

•If you insist on canceling a shipped order or refuse delivery, you will be responsible for the Package Interception Fee charged by the carrier, plus Round-Trip Shipping Costs (the cost to ship to you + the cost to return to us). These amounts will be deducted from your refund.

3.30-Day Return Window

You have 30 calendar days from the date of delivery (based on logistics tracking) to request a return. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it: unassembled, unused, and in its original packaging with all accessories and manuals included.

4.Restocking Fees & Refund Calculation

For non-quality-related returns (e.g., changed mind, ordered by mistake, no longer needed), a Restocking Fee will be deducted from your refund to cover inspection, repackaging, and depreciation costs.

Refund Deduction Table:

⚠️ Important Notice Regarding "Free Shipping":

If your order was sold with "Free Shipping," the actual shipping cost originally incurred by MAXMAKE to ship the product to you is non-refundable. This amount will be deducted from your total refund in addition to the Restocking Fee.

5.Non-Refundable Items

We do not accept returns or refunds for the following:

• Items returned without a valid Return Merchandise Authorization (RMA) number.

• Consumables: Used milling bits, raw materials, or laser modules with visible signs of use.

• Software licenses that have been activated.

6.Return Process

Contact Support: Email us at [Insert Your Support Email Here] with your Order Number and photos/videos of the product condition.
Get Approval: If your return is approved, we will provide you with an RMA Number and the Return Warehouse Address (Note: Our return center is located in Hong Kong/China).
Ship the Item: You are responsible for paying for your own shipping costs for returning your item. We strongly recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Inspection & Refund: Once your return is received and inspected (usually within 3-5 business days), we will notify you of the approval or rejection of your refund. If approved, the refund (minus fees) will be processed to your original payment method within 10 business days.

7.International Returns & Duties

Since we operate via direct shipping:

• Return Shipping Costs: The buyer is responsible for all costs associated with returning the item to our warehouse in Hong Kong/China.

• Customs Duties: If the returned package incurs any import duties, taxes, or customs fees upon entry into China/Hong Kong, these costs will be deducted from your refund. Please mark the package as "Return Goods" to minimize this risk, but we cannot guarantee tax exemption.

8.Defective or Damaged Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

• We will provide free technical support, replacement parts, or a replacement machine at our discretion.

• For verified quality issues, MAXMAKE will cover the shipping costs for replacements or necessary returns.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at: hello@maxmake.com