At MAXMAKE, we are committed to delivering high-quality, reliable CNC products. We offer a 30-Day Return Guarantee for our machines. However, given the heavy nature of CNC equipment and international logistics complexities, please read our policy carefully before initiating a return.

1. Order Cancellation & Interception

• Before Shipment: Orders can be canceled for a full refund if the cancellation request is made before the item has been shipped (i.e., before a tracking number is generated).

• In Transit (After Shipment): Once an order has been shipped or handed over to the carrier, it cannot be canceled.

• If you insist on canceling a shipped order or refuse delivery, you will be responsible for the Package Interception Fee charged by the carrier, plus Round-Trip Shipping Costs (the cost to ship to you + the cost to return to us). These amounts will be deducted from your refund.

2. 30-Day Return Window

You have 30 calendar days from the date of delivery (based on logistics tracking) to request a return. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it: unassembled, unused, and in its original packaging with all accessories and manuals included.

3. Restocking Fees & Refund Calculation

For non-quality-related returns (e.g., changed mind, ordered by mistake, no longer needed), a Restocking Fee will be deducted from your refund to cover inspection, repackaging, and depreciation costs.

Refund Deduction Table:

Item Condition	Definition	Restocking Fee
Unopened	Original seals intact; box never opened.	15% of item price
Opened, Unused	Box opened, but machine unassembled and unpowered.	25% of item price
Used	Machine assembled, powered on, or shows signs of use.	35% - 50% (Depending on wear)
Damaged / Missing Parts	Damaged by user or missing components.	No Refund

⚠️ Important Notice Regarding "Free Shipping":
If your order was sold with "Free Shipping," the actual shipping cost originally incurred by MAXMAKE to ship the product to you is non-refundable. This amount will be deducted from your total refund in addition to the Restocking Fee.

4. Non-Refundable Items

We do not accept returns or refunds for the following:

• Items returned without a valid Return Merchandise Authorization (RMA) number.
• Consumables: Used milling bits, raw materials, or laser modules with visible signs of use.
• Software licenses that have been activated.
• Items damaged due to misuse, unauthorized modification, or improper assembly by the user.

5. Return Process

1. Contact Support: Email us at support@maxmake.com with your Order Number and photos/videos of the product condition.
2. Get Approval: If your return is approved, we will provide you with an RMA Number and the Return Warehouse Address (Note: Our return center is located in Hong Kong/China).
3. Ship the Item: You are responsible for paying for your own shipping costs for returning your item. We strongly recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item.
4. Inspection & Refund: Once your return is received and inspected (usually within 3-5 business days), we will notify you of the approval or rejection of your refund. If approved, the refund (minus fees) will be processed to your original payment method within 10 business days.

6. International Returns & Duties

Since we operate via direct shipping:

• Return Shipping Costs: The buyer is responsible for all costs associated with returning the item to our warehouse in Hong Kong/China.
• Customs Duties: If the returned package incurs any import duties, taxes, or customs fees upon entry into China/Hong Kong, these costs will be deducted from your refund. Please mark the package as "Return Goods" to minimize this risk, but we cannot guarantee tax exemption.

7. Defective, Damaged, or Incorrect Items

A. Shipping Damage & Missing Parts (Action Required)

Every MAXMAKE machine is shipped with full transit insurance. If your package arrives damaged or is missing parts, you must contact us at support@maxmake.com within 96 hours of delivery.

To process a free replacement or refund through our insurance, you MUST:

• Keep the outer box: DO NOT throw away the box or packaging materials before the claim is settled.
• Provide an Unboxing Video: A continuous, unedited video showing the cutting of the tape and the full unboxing process.
• Provide Photos: Clear pictures of the shipping label, the damaged box, the damaged machine, and a wide-angle shot showing both the box and the machine together.

*Note: Without a continuous unboxing video or if the original packaging is discarded, the insurance claim will be automatically denied, and we will be unable to provide free replacements.

B. Manufacturing Defects or Incorrect Items

If you received a defective (quality issue) or incorrect item, please contact us within 7 days of delivery.

• We will provide free technical support, replacement parts, or a replacement machine (at our discretion).
• For verified quality issues, MAXMAKE covers shipping for replacements or necessary returns.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at: support@maxmake.com